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Below are a selection of help topics and frequently asked questions. If you are unable to find the answer you seek on this page, please contact us and we will answer your question directly.
I have lost my registration key and need a new one
In the event you lose your registration details, a new key can be provided. Please Contact Us and tell us the following information (if available):
The game you want a new key for
Your full name (or the name of the person who placed the order)
The email address provided when ordering
The approximate date you ordered the game (to the nearest month is fine)
Any other order information you can provide (if you have the original order receipt email, there will be an order number on there that would help us greatly)
The more information you can provide us, the faster we can verify your order and provide you with a new key. If you do not provide enough information to verify your order, there may be a delay while we communicate with you and attempt to find your order.
The game you want a new key for
Your full name (or the name of the person who placed the order)
The email address provided when ordering
The approximate date you ordered the game (to the nearest month is fine)
Any other order information you can provide (if you have the original order receipt email, there will be an order number on there that would help us greatly)
The more information you can provide us, the faster we can verify your order and provide you with a new key. If you do not provide enough information to verify your order, there may be a delay while we communicate with you and attempt to find your order.
The game runs slowly or jittery
The first thing to try is reducing the graphics settings of the game. Open the options screen of the game and try reducing video resolution, particle effects, and anything else the game describes as at risk of reducing performance. If this fixes your problem, then the only way to run the game at maximum performance will be to upgrade your computer. If after reducing these settings the game still runs poorly, try these solutions:
Unexpected slow-downs and poor performance are typically caused by an out-of-date driver issue. If your computer meets the minimum specs as listed on the game page, then try these solutions:
Download the latest video card drivers for your system:
For Nvidia graphics owners, NVidia Drivers Wizard
For ATI/AMD graphics owners, ATI Drivers Wizard
If upgrading your video drivers does not work, try updating your DirectX drivers:
To upgrade your DirectX drivers, please download and run the Microsoft DirectX updater
If you are still experiencing slowdowns/issues, please do not hesitate to Contact Us and we will do our best to help you get our games running smoothly.
Unexpected slow-downs and poor performance are typically caused by an out-of-date driver issue. If your computer meets the minimum specs as listed on the game page, then try these solutions:
Download the latest video card drivers for your system:
For Nvidia graphics owners, NVidia Drivers Wizard
For ATI/AMD graphics owners, ATI Drivers Wizard
If upgrading your video drivers does not work, try updating your DirectX drivers:
To upgrade your DirectX drivers, please download and run the Microsoft DirectX updater
If you are still experiencing slowdowns/issues, please do not hesitate to Contact Us and we will do our best to help you get our games running smoothly.
The game fails to start or drops back to desktop suddenly
These kind of issues are typically caused by out of date video and DirectX drivers. If your computer meets the minimum specs as listed on the game page, then try these solutions:
Download the latest video card drivers for your system:
For Nvidia graphics owners, NVidia Drivers Wizard
For ATI/AMD graphics owners, ATI Drivers Wizard
If upgrading your video drivers does not work, try updating your DirectX drivers:
To upgrade your DirectX drivers, please download and run the Microsoft DirectX updater
If you are still experiencing slowdowns/issues, please do not hesitate to Contact Us and we will do our best to help you get our games running smoothly.
Download the latest video card drivers for your system:
For Nvidia graphics owners, NVidia Drivers Wizard
For ATI/AMD graphics owners, ATI Drivers Wizard
If upgrading your video drivers does not work, try updating your DirectX drivers:
To upgrade your DirectX drivers, please download and run the Microsoft DirectX updater
If you are still experiencing slowdowns/issues, please do not hesitate to Contact Us and we will do our best to help you get our games running smoothly.
I purchased a game but have not received an unlock key
If you are using a Hotmail or Yahoo email address...
Our commerce partner, BMT Micro, verify these email addresses by hand as a fraud prevention method. Unfortunately, a lot of criminals use these free email addresses to commit credit card fraud and other criminal acts. Please wait a few days for BMT to verify your address and send the unlock key. You will not be charged any money until the key is sent.
If after a few days you still have not received a key, please Contact Us and we will endeavour to find the problem and provide you an unlock key.
I do not use a Hotmail or Yahoo email address...
In the rare occasion that an order has not been filled, please Contact Us with details of the order you placed, and we will do our best to fix the problem and provide you with an unlock key.
Our commerce partner, BMT Micro, verify these email addresses by hand as a fraud prevention method. Unfortunately, a lot of criminals use these free email addresses to commit credit card fraud and other criminal acts. Please wait a few days for BMT to verify your address and send the unlock key. You will not be charged any money until the key is sent.
If after a few days you still have not received a key, please Contact Us and we will endeavour to find the problem and provide you an unlock key.
I do not use a Hotmail or Yahoo email address...
In the rare occasion that an order has not been filled, please Contact Us with details of the order you placed, and we will do our best to fix the problem and provide you with an unlock key.
I sent a contact question and have not received a reply
If it has been less than 24 hours since you sent the question, please be patient. We are sometimes busy with a lot of questions, or staff may be off sick, etc.
If it has been several days and you have not received a response, it may be one of the following problems:
Mistyped Email Address
If you mistype your email address when sending the question, we will be unable to respond to you. Chances are we sent a response, but it went to another address! If you think this is the problem, please Send the Question Again, making extra sure to type your email address properly. Alternatively, you can Email Us Directly using the address in that link. Direct Emails avoid the problem of mistyping your address, but they sometimes get lost among the spam and junk mail we get piled upon us.
We are crazy busy
It's rare, but it does happen - sometimes we're just so busy that we struggle to keep up with all the questions and emails. By all means, Send your Question Again. The worst that will happen is you might get the same reply twice.
If neither of these reasons seem correct to you, please Send your Question Again. On rare occasions the technology fails and an email might get lost due to a server crash somewhere.
If it has been several days and you have not received a response, it may be one of the following problems:
Mistyped Email Address
If you mistype your email address when sending the question, we will be unable to respond to you. Chances are we sent a response, but it went to another address! If you think this is the problem, please Send the Question Again, making extra sure to type your email address properly. Alternatively, you can Email Us Directly using the address in that link. Direct Emails avoid the problem of mistyping your address, but they sometimes get lost among the spam and junk mail we get piled upon us.
We are crazy busy
It's rare, but it does happen - sometimes we're just so busy that we struggle to keep up with all the questions and emails. By all means, Send your Question Again. The worst that will happen is you might get the same reply twice.
If neither of these reasons seem correct to you, please Send your Question Again. On rare occasions the technology fails and an email might get lost due to a server crash somewhere.
I found your games for sale cheaper elsewhere...
This is quite possible. Many of our resale partners will sell our games for less than you see them here as part of a promotion, during a sale, or as part of a members benefit package.
So why buy from Oddgoat.com if it costs more?
There is one simple reason to buy direct from us - to help us make great games. Our resale partners will take a hefty percentage of the profits from each sale for the "privilege" of being able to sell through them. While we can reach a greater number of people this way, we see much less profit per sale, and that's less money we can invest into our future games. Buy direct from us, and we get all of the money.
In short - you should buy from us if you want us to keep on making games. For just a few bucks more than you would pay elsewhere, you can support us and help to ensure our company survives and continues to make great games.
Ultimately, its up to you. If those few dollars are important to you, then buy our games at the cheapest place you can find them, but if you can afford to, please buy direct from us. This will keep us making the games you enjoy and you get to feel good about supporting the independent games industry.
So why buy from Oddgoat.com if it costs more?
There is one simple reason to buy direct from us - to help us make great games. Our resale partners will take a hefty percentage of the profits from each sale for the "privilege" of being able to sell through them. While we can reach a greater number of people this way, we see much less profit per sale, and that's less money we can invest into our future games. Buy direct from us, and we get all of the money.
In short - you should buy from us if you want us to keep on making games. For just a few bucks more than you would pay elsewhere, you can support us and help to ensure our company survives and continues to make great games.
Ultimately, its up to you. If those few dollars are important to you, then buy our games at the cheapest place you can find them, but if you can afford to, please buy direct from us. This will keep us making the games you enjoy and you get to feel good about supporting the independent games industry.
I have a problem not listed here...
If none of these questions and answers help you, please do Contact Us. We will do our best to solve whatever problem you are having
Windows Xp/Vista/W7
Apple Mac
Linux